Negotiation
Bringing people together to solve differences.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Coordination
Changing what is done based on other people's actions.
Active Learning
Figuring out how to use new ideas or things.
Persuasion
Talking people into changing their minds or their behavior.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Time Management
Managing your time and the time of other people.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Social Perceptiveness
Understanding people's reactions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Instructing
Teaching people how to do something.
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